Welcome to Zohra Gems
We take pride in offering genuine, high-quality gemstones to customers worldwide. Your satisfaction is our top priority. Please read our Refund and Returns Policy carefully before making a purchase.
1. Returns Eligibility
- We accept returns within 14 days of delivery.
- Items must be unused, undamaged, and in original packaging with all certificates or documents included.
- Custom-made, engraved, or personalized stones are non-refundable.
2. Non-Returnable Items
- Sulemani Aqeeq and other custom-cut gemstones made on special request.
- Items damaged due to mishandling after delivery.
- Sale or discounted items (unless defective).
3. Refund Process
- Once your return is received and inspected, we will notify you by email.
- Approved refunds will be processed to your original payment method within 7-10 business days.
- Shipping costs are non-refundable unless the return is due to an error on our part (wrong or defective item).
4. Exchange Policy
- We offer exchanges for items that are defective, damaged, or incorrect.
- To exchange an item, please contact us within 7 days of receiving your order.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance.
6. Damaged or Incorrect Items
- If you receive a damaged or wrong gemstone, please contact us within 48 hours of delivery with photographs of the item and packaging.
7. Cancellations
- Orders can be canceled within 24 hours of purchase.
- After 24 hours, cancellation is only possible if the item has not been shipped.
8. Contact Us
For any questions regarding returns, refunds, or exchanges, please reach out to us at:
Email: support@zohragems.com
Phone/WhatsApp: +91-8619643253 OR +91-9829815645]
